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Deaf and Hearing Impaired Callers

Communications centers that answer
9-1-1 calls have special text telephones
for responding to 9-1-1 calls from Deaf
or hearing/speech impaired callers.


       If a caller uses a TTY/TDD, the caller should:
  • Stay calm, place the phone receiver in the TTY, dial 9-1-1.
  • After the call is answered, press the TTY keys several times.
  • Give the call taker time to connect their TTY. The 9-1-1 call taker should answer and type "GA" for Go Ahead.
  • Tell what is needed-police, fire , or EMS. Give your name, phone number and the address where help is needed.
  • Stay on the telephone if it is safe. Answer the call taker's questions. If a Deaf or hearing/speech impaired caller doesn't have a TTY/TDD, the caller should call 9-1-1 and don't hang up. Not hanging up leaves the line open, help will be sent.

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